There’s email, chat, the company social network, blah blah blah— tech tools don’t mean that quality communication is taking place! To achieve that quality communication, fundamental human skills are needed—and those who work to improve these skills can be powerful communicators and outstandingly effective in their organizations. This course helps you polish up the full range of face-to-face and remote communication skills that are so vital for working with others.


By the end of the course participants will be able to:

  • Describe and explain the differences between the 4 communication styles
  • Explain why form is just as important as content and apply techniques to shape messages for maximum impact
  • Describe different ways to bond with an audience
  • Demonstrate ways to deal with conflict and resolve tension
  • Use empathy to better understand our counterparts
  • Practice ways to communicate effectively while working remotely


People who wish to obtain some practical tips on improving their ability to communicate effectively with others in a variety of settings.


This e-Learning course is broken into several modules that learners can complete in a time convenient for them. Learners are encouraged to break the course up into manageable chunks according to their schedules. Modules include an assortment of engaging short videos, interactive sessions, reflective questions and takeaway worksheets.