To gain a competitive edge in a market, a company can focus on prices, innovation, or brand image. But one of the most effective ways to stand apart from the crowd is to offer quality service that meets customers' expectations, which will also help to enhance the company's image. Client orientation is a long-term strategy that has to involve the entire organization, from top management all the way down the corporate ladder.


By the end of the course participants will be able to:

  • Describe what quality customer service means
  • Explain how to match service to customer expectations
  • Use techniques for motivate and empower team members to be more customer focused
  • Apply tools to deal with dissatisfied customers


Leaders who want to increase the level of customer service in their organization.


This e-Learning course is broken into several modules that learners can complete in a time convenient for them. Learners are encouraged to break the course up into manageable chunks according to their schedules. Modules include an assortment of engaging short videos, interactive sessions, reflective questions and takeaway worksheets.