Operations management is crucial for organizational success in competitive markets with constantly changing trends. This five-part course covers techniques on how to strategically plan and manage products and services. Discover efficient ways to design, plan, direct, and control processes and transform resources into quality goods or services. From supply chain management (SCM) concepts to improve delivery and cost management to finding the right balance of production and demand, this course will help to position your organization for success. Adapt your operations by implementing strategies that match market demands and maintain a competitive advantage in the marketplace.


  • 1. Operations Management Functions and Strategies • learn the basics of operations management • improve efficiency through organizational strategy, Lean processes, and the transformation model
  • 2. Strategic Product and Service Management • look at the product and service life cycle • explore the process for developing new products • study strategies for managing existing and mature products and services
  • 3. Supply Chain Management Basics: Cutting Costs and Optimizing Delivery • explore the components of a supply chain • examine the key objectives of supply chain management (SCM), such as cost reduction and delivery optimization • learn how organizations combine SCM strategies • enhance how you provide value to customers
  • 4. Inventory Management: Aligning Inventory with Production and Demand: • explore operations management techniques including how to value inventories, calculate economic order quantities, and reorder points • discover popular inventory management tools—ABC analysis, MRP, ERP, and JIT management
  • 5. Optimizing Operations Using Demand Forecasting and Capacity Management • learn about demand forecasting and capacity management • optimize your organization’s operations to handle market trends and meet the challenges of supply and demand


Anyone working in operations management or other functional areas looking to gain a working understanding of the operations functions in a service or manufacturing organization.