NOTE: This course is a live webinar. You must attend the live course to receive verifiable CPD hours. We recommend you join five minutes prior to the scheduled starting time. To get the full experience of this interactive course, use a computer that has video and microphone capabilities.

Turn conflict into conversation.

We have all felt pressured, at one time or another, to respond to a difficult question, opinion, or suggestion, and we may have been unsure how to respond. This CPA Ontario course will teach practical strategies for communicating under pressure.

The course will examine different communication styles, assertive expression, and how to say no. Common situations where pressure occurs, and how the body responds to stress will also be explored. Participants will learn how to tap into their resourcefulness and develop conflict resolution skills to reach their goals.


  • Learn how to clarify your communication style
  • Explore the difficulties with being assertive and circumstances where pressure occurs
  • Examine the stress response
  • Discover ways to say “no”
  • Practice assertive expression


Anyone who has struggled with communicating under pressure.