Summer Sale Until September 22

The first half of this program will focus on email etiquette. It will address issues such as: email length, response time, subject lines, tone, formality, abbreviations, and “I hope all is well”. Participants will be invited to engage in the discussion and share their experiences with the group.

The second half of the program will focus on readability. The concept of “readability” refers to whether or not a client can read an accountant’s writing with ease. Clients wish to receive correspondence that they can read quickly and easily. This half of the program will cover 10 techniques for drafting user-friendly emails and documents.


  • Email Etiquette – best practices for communicating with clients
  • Readability – drafting emails and documents that are easy to read


Professionals who regularly send emails and documents to clients.