This newly revised course has shifted online into two, half-day, live, instructor-led sessions. We recognize that online learning a vastly different experience from an in-person seminar and our instructors have adapted the interactive sessions to include regularly scheduled breaks and digital breakout rooms for group discussions. Our goal is to make your experience more convenient as we navigate the new reality of virtual learning.
August 11, 2022 @ 8:30am - 12:30pm
August 12, 2022 @ 8:30am - 12:30pm
A difficult and critical conversation is one where stakes and emotions are high and opinions differ. From performance management and customer service to teamwork, internal relationships and cross-functional teams, this workshop equips participants with the mindset and skill set into having productive, real conversations that drive results.
- Leverage difficult conversations as an opportunity to find a common purpose
- Manage disagreements and emotions to build relationships
- Effectively communicate difficult messages
WHO WILL BENEFIT:
Managers, team members, owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.