Rockway CC Event No 5 - Client Aggression & Incivility: What do Accountants Experience?

EVENT DESCRIPTION

Waterloo-Wellington CPA Ontario Association Presents: Rockway CC Event No 5 - Client Aggression & Incivility: What do Accountants Experience?

What do Accountants Experience? How do They Cope, and What Effects can it Have on Them and Their Work?

Professional accountants' experiences facing aggression and incivility from their clients - what kinds of acts do clients engage in, how do accountants cope with these aggressive and/or uncivil acts, and how does it impact their work?

Learning Outcomes:

Some learning outcomes include understanding the nature of relationship-based work challenges accountants face, identifying different strategies to cope with client aggression and incivility, understanding how such actions can impact accountants and their work and understanding the benefits and limits of different coping strategies.

Who Will Benefit?

CPAs in audit, tax, and consulting public practice will benefit the most from this event, as they were target participants in the research and findings being discussed. A primary benefit of the event is to start or continue a dialogue on non-technical (i.e., inter-relational) challenges that CPAs and accountants face, so that the issues can be put out in the open and remedies can be explored.

Agenda

• 7:00pm to 7:30pm is registration and networking
• 7:30pm to 9:00pm presentation

PRICING

Status: Registration closed on Mar 16, 2023

LOCATION

Rockway Community Centre, 1405 King Street East, Kitchener, Ontario, N2G 2N9

SPEAKER(S) BIO

Tim Bauer is an associate professor at the University of Waterloo; he was previously an assistant professor at the University of Waterloo (2018-2021) and the University of Illinois at Urbana-Champaign (2011-2018). His research is behavioral (mainly experiments, but interviews and surveys too) and largely focuses on various aspects of relationships within the audit context, as they relate to auditors and other auditors (e.g., advisors), teams, non-audit specialists, clients, regulators, and the accounting profession. He has published research in a number of the top accounting journals and is currently an Editorial Board Member and ad-hoc editor for Contemporary Accounting Research and Auditing: A Journal of Practice and Theory. He received his PhD from the University of Waterloo in 2011 and is a Chartered Professional Accountant, CA (Ontario). He was previously a senior at EY in both audit and tax.