Online Seminar

Dealing with Difficult People

Aug 12, 2022

Online

DATE

AUG 12

2022

TIME

8:30 AM - 12:30 PM

WHO CAN ATTEND

All

PD HOURS

3.75 Hours

ETHICS HOURS

0 Hours

STATUS

Registration closed on

Aug 09, 2022

EVENT DESCRIPTION

Most accountants encounter unreasonable people in their lives. One may be “stuck” with a difficult individual at work or in the community. It’s easy to let an exasperating person ruin a good day.

Managers work between the pressure of senior executives and the demands of their own staff members. An employee with a chronic negative attitude can upset the morale of everybody. A difficult client can be hard to handle.

Of course, we can all be difficult people ourselves in certain situations. It is important to focus on the difficult behaviour and the situation in which that behaviour is occurring. After this course you will see difficult people as an interesting challenge and an opportunity to strengthen your interpersonal skills.

TOPICS INCLUDE

  • Shift from being reactive to proactive with a difficult person
  • Listen fully to understand from the speakers’ point of view while staying in control
  • Ask the questions which will uncover possible solutions
  • Identify shared interests and differing interests
  • Problem solve using time tested strategies
  • Recognize the difficult behaviour as a learning opportunity to further develop your skills

WHO WILL BENEFIT

Anyone who would like to deal more productively with a difficult person. Anyone interacting with a variety of people in different situations who wants to further enhance their interpersonal effectiveness.

PRICING

Summer Sale. Discount already applied.

$135.00 Personal Passport

$145.00 Organization Passport

$160.00 Member

$160.00 Student

$240.00 Public

Status: Registration closed on Aug 09, 2022

LOCATION

Online

SPEAKER(S) BIO

Eileen Pease has taught for CPA Ontario since 2006. She has expertise in the mind and keeps abreast on neuroscience research through the NeuroLeadership Institute. In 2019, Eileen published the second edition of Get More Power from Your Brain. She has a B.A. (Psychology), B.Ed., Dalhousie University and a Masters in Education, Mount Saint Vincent University.

SPECIAL INSTRUCTIONS

This course is a live webinar. You must attend the live course to receive verifiable CPD hours. We recommend you join five minutes prior to the scheduled starting time. To get the full experience of this interactive course, use a computer that has video and microphone capabilities.

Electronic material can be accessed one week prior to the course at https://pdlms.cpaontario.ca/ and should be downloaded in advance.

Registration, cancellation, withdrawal and all other CPA Ontario PD Seminar policies can be found here.